Phone
Monday to Friday, 9am to 5.30pm. Best for sizing questions and anything a plumber needs answered on the spot.
Call us
Customer support
One team. One number.For as long as you own it.
Filter reminders, technical questions, troubleshooting, and warranty claims all go to the same people who sized your system. Start with the guides below, or call us.
Support topics
Start where yourquestion sits.
Aftercare
What you canexpect from us.
No ticket queues and no scripts. The aftercare is part of the product, not an add-on.
- 1working day
- Typical email response time, including photo fit checks.
- 6–12months
- Filter change interval, depending on household size and water quality. We remind you before it is due.
- 5years
- Hardware warranty on every PureLine system, handled by the same team that sold it to you.
How a support call works
01
Tell us what you are seeing
A photo of the install or the part in question saves a call. Include your order number if you have it.
02
We diagnose it with you
Most issues are pressure, a cartridge seated wrong, or a fitting that needs a quarter turn. We work through it on the phone.
03
Parts or a claim, same day
If it is hardware, we ship the part or open a warranty claim while you are still on the call.
Order them from the shop, or call us and we will put them on the same card as your original order. We send a reminder before each change is due so you are never running unprotected.
Direct lines
Other ways to contact us.
Prefer to call, email or write? Every route reaches the same team: no ticket numbers, no handing you between departments.
020 4652 0506
Answered within one working day. Send photos of your stopcock or utility space and we will confirm fit.
Email usPost
For returns, please contact us first so we can send you a returns reference and cover the postage.