Black Friday: up to £398 of value · BLACKFRIDAYBlack Friday: up to £398 of value. £100–£200 off + free filters. Code BLACKFRIDAY, ends 30 Nov.Black Friday: up to £398 of value. £100 to £200 off, plus your first replacement filters free. 300 systems. Code BLACKFRIDAY, ends 30 Nov.
Contact

Talk to a human.Not a chatbot.

One team handles sizing, installation questions, filters, and warranty claims. The same team, whether you are still deciding or you have owned a PureLine for years.One team for sizing, installation, filters and warranty, before and after you buy.

  • Phone lines open Monday to Friday, 9am to 5.30pm
  • Emails answered within one working day

Book a free consultation

Pick a time to talk through your water and which system fits your home.

Send us a message

Fill this in and the team will get back to you within one working day.

Direct lines

Other ways to contact us.

Prefer to call or email? Both reach the same team: no ticket numbers, no handing you between departments.

Phone

020 4652 0506

Monday to Friday, 9am to 5.30pm. Best for sizing questions and anything a plumber needs answered on the spot.Mon–Fri, 9am–5.30pm

Call us

Email

hello@puravero.com

Answered within one working day. Send photos of your stopcock or utility space and we will confirm fit.Replies within one working day

Email us
Where you are

What we canhelp with.

Tell us where you are in the process and we will keep the answer short.

01

Still Deciding? Talk to us

02

Already own a PureLine

  • Filter changes, replacement schedules, and reminder settings.
  • Installation troubleshooting, pressure, or flow questions.
  • Warranty claims under the 5-year hardware cover.
  • Returns inside the 90-day guarantee window, including collection.
Customer supportWarranty
Designed for your plumber

Guaranteed to fit.Or you don’t pay.

We make sure your plumber has everything they need, and if it doesn't fit your home, we refund you in full and cover the return.

01

A filter schedule set for your home

The same questions that confirm fit also set your replacement interval. You know the interval and the cost before you buy, not after.Know your filter interval and its cost before you buy, not after.

02

Built for any competent plumber

Every system ships with a step-by-step installation guide, fittings spec, and a direct line to our technical team. Installation isn't included in the price. Need it installed? Talk to us and we'll arrange a fixed-price fit through our partner plumbers.Full fitting guide and a line to our tech team. Installation isn't included; we can arrange a fixed-price fit.

03

One number. Forever.

Filter reminders, technical questions, troubleshooting, warranty claims. One team, one phone number, for as long as you own the system.Reminders, tech help and warranty claims from one team, for as long as you own it.

04

5-year warranty. 90-day guarantee.

Five years of hardware cover on every PureLine system. Plus 90 days from delivery to decide it's right for you. If not, we collect it and refund in full.Five years of hardware cover, plus 90 days to decide. If not, we collect it and refund in full.

90 days to decide it's right for you.

Full refund. Return postage covered. 90-day window.

  • Full refund
  • Postage paid
  • No Fuss